The old VPN (up to 2013) forced all your internet requests through JCU's network so web services acted as if you were on campus. The new VPN uses GlobalProtect and its default configuration only forces internet traffic through the JCU network if the resource you're accessing is hosted within our network (e.g. network drives, intranets etc). For resources outside the jcu.edu.au domain GlobalProtect routes requests through your ISP.
This is more efficient for many web requests - but ot means some services (like alerting services from publishers and table of contents email from journals) have links that go direct to the resources so the provider cannot tell that you are part of the JCU community.
To overcome this issue you can now change the portal GlobalProtect uses from tvl-portal.jcu.edu.au to tvl-portal-all.jcu.edu.au as shown below:
|The portal setting used to force all internet traffic through the JCU network|
Full instructions for settng up VPN access