Tuesday, 30 June 2015

2015 Library Client Survey Results Available Soon

You told us, we listened! We are now identifying actions to further improve library services and resources. 

In May 2015, Library and Information Services ran the JCU Library Client Survey. More than 3,548 people took the opportunity to tell us what they think about their libraries, and 41% provided a total of 2,669 comments. We also asked about research behaviours and how clients seek information. 2,838 respondents told us about their preferences and it is encouraging to note that overall 67% research a topic by looking first for items in One Search. This was followed by using Google or another search engine to find relevant resources.

The survey results help Library and Information Services staff identify:
  • What services and resources are most important to clients 
  • How we are performing in the delivery of these services and resources 
  • Priority areas for improvement 
The 2015 overall satisfaction score was 5.76 out of 7 placing JCU in the top 50% when benchmarked against other Australian university libraries. The overall weighted performance score, including all campuses and study centres, was 79.5%, a 1.8% increase on the 2012 survey results. The weighted performance score, excluding Brisbane and Singapore campuses, was 80.5%.

We thank you for your feedback and input into this important benchmarking process and continuous improvement exercise. A summary of the results and actions in response will be available soon, see Improving the Library.

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