Monday, July 28, 2008

Scheduled Outage - Service Interruptions to Core Computing Systems

ITR will be conducting a number of hardware & software upgrades to core computing systems on the 1st August 2008.

Due to the nature of the hardware upgrades required on the University’s back-end database servers and network infrastructure many core services will be unavailable from 6am - 10am on Friday 1st August.

These services include: Internet, Email, LearnJCU, GATCF Computer labs, Finance, Payroll, Internet Accounting, Courses & Subjects Database, Staff & Students Online, Workflow, eStudent, CareerHub and Card swipe access to buildings.

ITR staff will endeavour to keep interruptions to an absolute minimum and will deploy standby hardware where available.

ITR apologise for such a large outage at this time of year. We are acutely aware of the impact on the JCU community when core systems are taken offline. ITR Management have taken the option of one major outage to resolve a large number of issues rather than numerous minor interruptions.

We also apologise for the additional time required for this outage. A number of the larger servers require considerable time to resume normal operations, as such the maintenance window has been extended from the usual completion time of 9am to 10am.

Please see Central Computing Bulletins for more details and updates.

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