As you may be aware, during the semester break Microsoft upgraded the student email @my.jcu.edu.au from LIVE@EDU to Office 365
Your email address will remain the same.
If you haven’t checked your JCU @my.jcu.edu.au email while you have been on break and you use a web browser to access your email account please clear your Web Browser cookies and restart your web browser before trying to access your @my.jcu.edu.au account, this will ensure that your browser will connect to the new service.
On most Web Browsers the cookie settings are under “Options”. If you are unsure how to clear cookies a quick Google or Bing search for “How do I clear my cookies in xxxxx (put the name of your web browser here eg Firefox, Chrome, Safari, IE) and the version of that particular web browser that you are using (look under About this browser option at the top of your Web Browser page) will return sites that can provide you with this information.
If you continue having problems accessing your @my.jcu.edu email account please visit the Infohelp desk in the Cairns & Townsville Library or for Singapore and Mackay students your local student services area (see information about Helpdesk Services at the end of this bulletin).
You can also contact the ITHelpdesk via email ITHelpdesk@jcu.edu.au or phone 15500 (tvl) 21777 (Cns) and select option 1 .