Friday, December 2, 2016

Library Services Affected by ICT's Major Maintenance Window

Hello JCU Library users
This weekend's ICT's major maintenance window impacts many library services.
Begins: 8pm AEST  2nd December
Finishes: 4pm AEST 4th December

  Status 12:30Pm Sunday 4th December

  • Readings & Past Exams available.
  • All library systems functioning normally.

Status 11:00am Sunday 4th December

  • Readings & Past Exams unavailable.
  • All other library systems functioning normally.

8:40pm Saturday 3rd December

  • Catalogue back online
  • Remote access still available (One Search, Find It, databases, ejournals & ebooks)
  • ResearchOnline & NQHeritage still available.
  • Readings & Past Exams unavailable.

5:40pm Saturday 3rd December

  • Remote access still available (One Search, Find It, databases, ejournals & ebooks)
  • ResearchOnline & NQHeritage still available.
  • Readings & Past Exams unavailable.
  • Catalogue unavailable.

 3:00pm Saturday 3rd December

  • Remote access still available (One Search, Find It, databases, ejournals & ebooks)
  • ResearchOnline & NQHeritage still available.
  • Readings & Past Exams available again.
  • Catalogue unavailable.

 1:30pm Saturday 3rd December

  • Remote access still available (One Search, Find It, databases, ejournals & ebooks)
  • ResearchOnline & NQHeritage still available.
  • Readings & Past Exams and Catalogue unavailable.

 9:30am Saturday 3rd December

  • Remote access still available (One Search, Find It, databases, ejournals & ebooks)
  • ResearchOnline & NQHeritage still available.
  • Readings & Past Exams and Catalogue unavailable.

7:46am Saturday 3rd December

 All services working normally except the Library Catalogue which cannot query the database or provide access to user accounts.

12:01am Saturday 3rd December

All services working normally except the Library Catalogue which cannot query the database or provide access to user accounts.
All Library services hosted on JCU servers and/or requiring access to JCU authentication systems are impacted, including:
  • Library Catalogue
  • Readings & Past Exams
  • Remote Access (Elibrary/EZproxy)
  • Research Online
  • NQHeritage
  • Interactive Forms/Libserver
Services not impacted (except when they require any of the above to be available) include:
  • LibGuides
  • Library Web Site
  • LibAnswers (FAQs)
  • Group Study Room Bookings
Externally hosted services that will be affected to some degree by the unavailability of remote access/JCU authentication services include:
  • One Search
  • Find It @ JCU Library
  • Databases, Ejournals and Ebooks
Some affected library services may be available within the maintenance window - we will list these on our @JCULibrary twitter feed and through the Library's System Status Management Dashboard as availability comes and goes.

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