Tuesday, April 18, 2017

Login failed. Printing errors explained

You can print at the JCU Libraries and at other locations across JCU campuses in Cairns and Townsville.

Scan your student card at the printer to print.  If the message on the screen says 'Login failed' this is usually an indication that there is not enough money in your account to cover the print job.

You can check your balance from StudentsOnline, or at the printer (select view print jobs, the balance appears in top right corner) or alternatively by using the CopyPrint Paystation with your student card.

Students are able to add credit to their printing accounts through StudentsOnline by selecting 'Online Payments for CopyPrint'. This will then redirect to a payment page ($5 minimum), or  by cash in coins or notes in the CopyPrint Pay Station in the InfoCommons in Townsville, and in the Library foyer in Cairns.


More information about CopyPrint including photocopy, scanning and prices is online.

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