Reset your password at the Library InfoHelp Desk

InfoHelp Desk Townsville
New and sometimes returning students may need to reset their password after the semester break. 

If you forget your password or it doesn't work, there are two ways to change your password at JCU:
  1. You can come to the Library InfoHelp desk at Cairns and Townsville with photo ID (for example a student card, license, or 18+ card) and InfoHelp staff will investigate and help you through the process. 
  2. You can contact the IT Help Desk by email ithelpdesk@jcu.edu.au or log a job via the self service portal Service Now 's Central Authentication Service. Just provide details like your JCU student number, date of birth and current address and the IT staff will send a temporary password. You then need to change it. 
You can read more about Changing your password online.

The InfoHelp Desk in the Cairns and Townsville Libraries are good places to ask questions during Orientation Week, if you get lost or are unsure where to get help at JCU.

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