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Student Success Week: Use Your Support Team

It's Student Success Week for Semester 2, 2019!

Back in Semester 1, we told you our top tip was to Ask Questions.

After all, Successful Students Ask Questions.

It's still our top tip, and we thoroughly recommend you ask many questions, ask them often, and ask them early (there's no point in struggling on by yourself for weeks when you could just ask someone a quick question and get on with things).

Our second top tip (appropriate for "second" semester, don't you think) is:

Use your support team.

JCU has a bucket load of support services which are here to help you with every aspect of doing the university thing. Most of them are located in the library building.

The Learning Centre has Peer Advisers for quick consultations ("Does this sound like I'm on the right track?") and Learning Advisers for longer one-on-one study help ("I don't think my writing and editing skills are up to snuff - can you help?").

Student Equity and Wellbeing have so many services it's hard to keep track of them all. They include Wellbeing and Counselling ("I feel like it's all getting on top of me!"), AccessAbility ("I could do it, if this was just in a different format/place"), Equity and Inclusion ("Someone/something is making me uncomfortable because of my race/sex/background"), and the Multifaith Chaplaincy, which isn't in our buildings but we won't hold that against them ("I just need to find a space where I can pray/meditate/talk to somone who understands faith").

Then there's Careers and Employability, which can help you with planning out your career as well as the technical side of things along the way ("I need someone to help me with my resume").

Even Student Life lives in our buildings, and they can point you in the direction of some events and activities to help you relax and get some work-life balance into your studies.

Over in the Student Centre (also not in our building, but there's only so much awesomeness you can fit in one space), you'll also find help with things like finance, enrolment and all that jazz.

So many people who are there to help you when you need it! You should totally visit them with all your questions, whenever you feel you need the support.

Oh, and did we mention that you can also find the Library and Information Services in our building? We can help you with research, referencing and all sorts of stuff - just ask!

Asking your librarians for help:

On our contact page you'll find many ways to get in contact with us.

We operate a Chat service during our Services opening hours, and you can normally talk to a librarian live during this time. Click on the "Chat" icon at the bottom of all our Guides, in the One Search results page, or on our contact page (and wherever else you find it). If you see the "Ask Us" button, you can leave us a question and we'll get back to you.

Our FAQs are available 24/7, so you can always search for an answer. You can search our FAQs straight from the library's home page, using the FAQs tab on our Search Box. If your question isn't already one of our FAQs, you can leave us a question. We'll respond to your question directly to you, and we might use it to make a new FAQ.

And, of course, if you're in the neighbourhood, you can always come into the library during our service hours and ask us a question in person.

Asking questions is the best way to find answers. So ask a question today!


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