Major ICT Maintenance Window impact on Library Systems Friday 6 Dec to Sunday 8 Dec

JCU's biannual planned ICT maintenance window commences 7pm AEST Friday 6th December and finishes 11pm AEST Sunday 8th December.

Virtually all JCU systems are impacted with reduced or no availability and Library systems are a subset of those.

While these systems may be available at various times during the maintenance window there are no guarantees they will be or when they will suddenly stop as major network infrastructure works take place.

Because our systems are either hosted within the JCU network or external to the JCU network (or occasionally have compenents of both) and most rely on authentication from the JCU network for at least partial access to their content there is no one rule of thumb for access except "If it is accessible you are lucky and you can't rely on access continuing".

Check ICT Bulletins for additional information.

Impacts

 

Impact of ICT Maintenance Outage on Library Systems 

Service	Impacted	Nature of Impact	Workarounds
One Search	Yes	Without Remote Access enabled only 80% of content available Links to Catalogue not working Links to subscription resources not working	Use Open Access filter
Catalogue	Yes	Hosted within JCU network	One Search can tell you what's in our collection, but not which branch or whether it is on the shelf
Remote Access (EZproxy)	Yes	Hosted within JCU network	None
Readings	Yes	No user logins, so no list editing Links to subscription resources won't work Links to digitisations won't work.  Won't work in LearnJCU when LearnJCU isn't working (obviously)	None
Find It and eResource Portal	Yes	Externally hosted but requires remote access for subscription resources	None
Past Exams	Yes	Hosted within JCU network	None
Library Website	No	Externally hosted but links to many affected services
Databases	Yes	Externally hosted but many databases require remote access	Use open access databases
Google Scholar with Find It	Yes	Externally hosted but many sources of full text articles require remote access	Try the Google Scholar provided links
Browzine	Yes	Externally hosted but many sources of full text articles require remote access	None
Library Guides	No	Externally hosted but links to many affected services
Research Online	Yes	Hosted within JCU network	One Search can tell you what's in the collection, but cannot link to full text
NQHeritage	Yes	Hosted within JCU network	One Search can tell you what's in the collection, but cannot link to full text
FAQs	No	Externally hosted (but may link to affected services)
Group Study Room Bookings	No	Externally hosted