Virtual Rover Service

UPDATE:

The Virtual Rover service is currently unavailable. During semester you can come onto campus to ask one of our fabulous Rovers for help, and please use our Chat Service (when available) to ask us questions online.

Our talented library Rovers are the blue-shirted (Townsville) and red-shirted (Cairns) students who help you with pesky IT issues such as login failure, printing problems and connecting to Eduroam. They can also help you navigate the library website, show you how to access your library account and help answer your library-related enquiries.

Rovers are funded by the Student Services and Amenities Fee (SSAF), so it makes sense to consult them whenever you need some IT support.

In keeping with our increasingly online environment, you can now receive virtual assistance from a Rover from the comfort of your own home or office, via video and screen sharing.

Rovers are still available on campus for face-to-face assistance Monday to Friday (10:00am-12.30pm in Townsville and 12:00pm-3:00pm in Cairns). The online service runs from 1:00pm-3:00pm Monday to Friday.

To meet with a Rover online, go to the Connect with Us page on the library website and click on Virtual drop-in with a Library Rover.