On Sunday 3 July, beginning 2am (AEST), there will be an outage to One Search for up to 12 hours. During this time you may be unable to:
- access resources
- place requests
- receive notices
- use Find It @ JCU Library
- login to your Library Account
The good news is that you can still access resources uninterrupted, directly via our A-Z Databases listing. Also the Library will be open so you can still borrow items. Just take the item/s to the Library Desk and staff will manually record your loans (and/or returns) and then upload them to the system once the outage is over.
If you see this image below, or even if you don't and are experiencing issues during this period, there is no need to report this to us. Please try again after 2pm on Sunday when the system is expected to be back to normal. Remember, you may need to refresh or clear the cache in your browser.
You may see this screen during the outage.
If however you do experience any issues after 2pm on Sunday, please report them to us following the links from our Connect with Us webpage.
You can also check here for updates and progress. We apologise for any inconvenience this outage may cause.
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