Thursday, 31 July 2014

LearnJCU & course readings: What to do when things don't work!

Here are the problems most often reported to us and how to solve them:
  • Click on a reading and get a blank screen
  • PDF won't display, print or save the whole PDF
  • An article wants me to pay to see it
  • When I try and open a saved PDF it says 'File corrupted'

Click on a reading and get a blank screen

Accessing a via Firefox or Chrome may cause some problems with viewing PDFs. A temporary solution is to click on the shield icon and disable protection on the page.
Firefox browser

Chrome browser

PDF won't display, print or save properly

We've seen a number of issues like this that revolved around Firefox using its own plugin to view PDF files - the work around is to switch all the Acrobat content associations from Firefox’s inbuilt PDF reader to either Adobe Acrobat or Adobe Reader under File - Options - Applications:

An article wants me to pay to see it

We’ve had sporadic reports of an issue where off campus access to Library subscription resources is failing to recognise staff and students as being part of JCU.
It appears that previous EZproxy sessions have been cached so EZproxy isn’t asking for your username and password but is creating a proxied address (has in it somewhere), which the publisher is not accepting as valid because the session has timed out – so you are asked to pay for access to full text that you should be seeing as part of our subscription.
The temporary workaround is to access Library resources in a ‘Private Window’ (called an ‘Incognito Window’ in Chrome) this bypasses all existing cache and cookies. If this resolves your issue then consider flushing your cache as per the Mozilla instructions so you can use Firefox normally.

When I try and open a saved PDF it says 'File corrupted'

Basically, the problem is almost always that the PDF didn't completely download - the reasons for this though vary.  We've seen really tight Antivirus settings do this, also slow and intermittent network connections - and we're not convinced that  Firefox's inbuilt PDF reader isn't part of the problem as well - that's the solution I'd try first.

Whatever issue you are having accessing Library resources and services please contact InfoHelp.

Wednesday, 30 July 2014

Libguides in focus: What are Libguides?

The JCU Libguides are your custom-built portals for research, writing, and referencing.  We have a Libguide for every discipline the University teaches, and then some!

The discipline guides are really useful starting places for your research, and they have links to academic and reliable databases, journals, books, websites, and more.  You'll also find information on how to start and organise your research, how to construct a literature review, how to use the databases, the  and who to contact if you get stuck.

It's worth taking a bit of time to explore your discipline Libguide to discover all the goodies we've gathered together for you.

Where is my Libguide?

The Libguides are accessible from the Library website.

Click on the Subject Libguides link.

You will see a screen that looks like this:

Once there, choose your broad subject area and click on the + button to see the available disciplines:

Click on your discipline, and you'll see your Getting Started page:

There's a lot of stuff in your Libguides, so take your time when you're exploring them  We'll feature a Libguide each week, starting with the Info Skills Road Trip next week.

Tuesday, 29 July 2014

Featured new purchases - Townsville

Each week, the Eddie Koiki Mabo Library displays recent purchases in the Learning Commons. This week, we have over forty new titles on display. Here are a few of them:

If the mining boom is over, how well-placed is Australia's economy to recover - and do we really need to be concerned about it?
This is a Penguin Specials publication of John Edwards' Lowy Institute paper. Tackling some common misconceptions and myths about the Australian mining boom, Edwards makes a clear case that the mining industry is strong and has much to contribute to the Australian economy.

In 1914 Jim and Charlie abandon the Australian outback for the excitement and adventure of the war to end all wars. But in the Light Horse they quickly discover the brutal realities of life on the frontline. And nothing will ever be the same again.

Featuring stunning charcoal sketches by Brian Simmonds alongside primary source documents and historical photos, Light Horse Boy goes behind the scenes of the great ANZAC legends for an intimate look at their experience of World War I.

Fully updated and revised for its second edition, the Oxford Handbook of Primary Care and Community Nursing is the essential guide to caring for patients in primary care and the community. Concise, easy-to-use, and comprehensive, this handbook ensures that the reader has the skills and knowledge required by any nurse working in modern primary and community care which cuts across different speciality and care settings. Chapters range from common adult health problems to vulnerable groups with extra needs, medicine management, and nurse prescribing. The handbook includes information on how health and social care services are organised and funded, from common technical care procedures to complex situations requiring practical, concise guidance. This is the essential guide to all aspects of the nurse's role. For the new edition material on end of life care has been revised and expanded, with more focus on care of dying children. It also includes new clinical topics such as nursing technology, dependent children at home, and frailty. All chapters have been written and reviewed by primary care nurses and other experts directly engaged in current practice and research. Providing an accessible and instant resource for everyday nursing, and a benchmark of good practice, the Oxford Handbook of Primary Care and Community Nursing is a unique and invaluable companion for all health care professionals working in the primary care and community setting.

Monday, 28 July 2014

Have you liked us on Facebook? Do you follow us on Twitter?

JCU Libraries is on Facebook! You can connect with us there to stay in touch with announcements and library events or workshops, and to ask us questions.

Find us on Facebook

We're also on Twitter! Hit the button below to sign in and follow our tweets, tweet at us, and see what we share!

Thursday, 24 July 2014

Browzine News: iPhone app released & increases in Saved Article Limits and My Bookshelf

BrowZine for iPhone is here!

BrowZine for iPhone is now available, dramatically expanding the ways you can engage with BrowZine to find, read and follow their favorite journals!

With this new release, you have the option to create a BrowZine Account.  If you have BrowZine installed on your iPhone and iPad, you may now “sync” your My Bookshelf contents.  If you add a journal to My Bookshelf or clear a new article notification from your iPad, it will automatically appear on your iPhone.

Saved Article Limit Raised to 500

Based on popular demand, the Saved Article limit has been raised from 100 to 500 articles.  BrowZine provides even more opportunity to browse now and read articles later.

Expanded My Bookshelf

For Android users, the My Bookshelf space has been expanded to 64 journals in 4 bookcases.


New Content

We continue to add support for many publishers.  Recent additions include:
  • American Mathematical Society
  • American Society of Agronomy
  • Co-Action Publishing
  • Copernicus Publication
  • Crop Science Society of America
  • Intellect Publishing
  • Maney Publishing
  • NRC Research Press
See the latest list of supported publishers.

Wednesday, 23 July 2014

Library Donations

So you have a few books you think the JCU Library might like?

Well, we do accept donations, so thank you very much. But there are conditions!

Have a look at the  Donations Guidelines and if you think your books fit the criteria you can fill out a Donations Form and hand it in to the Loans Desk.

Outage Library and Computing webpages Monday 28th of July 2014 from 9pm

An IT upgrade of CMS services which supports the webpages will cause loss of access to various webpages  across JCU Monday 28th of July from 9pm to an expected 11pm time period.

An extract (read the full item at the Central Computing bulletin site) from ITR communication states the following:
  1. The main JCU Website ( will be accessible but will not be updated during this outage
  2. All public websites residing on will be unavailable (Major websites affected: Courses and Degrees, Course and Subject Handbook 2009-2014, Library and Computing Services, JCU, News and Media websites will be unavailable.

Tuesday, 22 July 2014

2014 July O-week in the Mabo library Townsville: The fun bits tours & free candy

The fun, exciting part of O week is in full swing with Library Tours happening and Chupa Chump lollypops being handed out as questions get answered at the Townsville InfoHelp desk about workshops.

Come get help and a lolly.
The Townsville Library O-week organiser Claire Ovaska  and librarian for Department of Psychology and the Department of Humanities is out directing our Infohelp Rovers and Student Mentors to do tours of the library.

Claire Ovaska overseeing tours and student mentor Stephen.
Even the Student Centre is over here this week to print Student ID cards for our new students. You need a card so you can borrow books and get into the 24 hour Information Commons after hours. You will find them by entering from the East side of the library building. Just follow the arrows
Student IDs are getting made. Enter at the east side.

Friday, 18 July 2014

Your Library Oweek tours and workshops

Discover how to get your mobile device connected to the wireless network, find information for your assignments (including scholarly journal articles), and much, much, more.

InfoHelp tutorials start in Oweek week and are free! All students are welcome to attend. Go to the Library's Workshops webpage for details of Cairns and Townsville workshops, and  Orientation Programs for details regarding Library tours and other campus orientation events. Library Oweek activities include:
  • Library orientation tours
  • Go wireless clinics
  • Top ten assignment tips
  • Getting connected@JCU
  • Up and running with LearnJCU.
Good luck with your studies!

Wednesday, 16 July 2014

Student Workshops at JCU

Did you know that there are lots of opportunities for extra support at JCU via a range of workshops held throughout the year? These include:

Take the road to academic success!

JCU Library has developed a self-paced interactive learning tool specifically for you - the Info Skills Road Trip. It provides an introduction to researching for your assignments, and will assist you on your University journey. You will learn key academic skills such as:
  • Unpacking your assignment topic
  • Finding scholarly information resources
  • Evaluating the quality of what you find, and 
  • Referencing.
Give the InfoSkills Road Trip a spin, and happy travels!

Paper of the Day at ResearchOnline@JCU

Something of interest to our researchers and up and coming researchers for their professional knowledge. Members of the community as well may find it of interest as it is publicly funded research and they may wish to see the results of their tax dollars.

ResearchOnline@JCU is the online institutional repository for James Cook University, developed and maintained by Library and Information Services. It contains a growing collection of publications and creative works which form the University’s archive of research outputs of staff and higher degree research post graduate students.

This repository is a source of publicly funded research and is freely available to the community. It enables access to JCU’s research publications, including those with full-text where copyright and confidentiality conditions permit.

It contains records of books, book chapters, journal articles, conference papers, unpublished manuscripts, theses, technical reports, working and discussion papers, fine art, images, audio, music scores and performance videos.

Where possible, links are added from published works to data sets contained in the JCU Tropical Data Hub

The Paper of the Day is at the bottom of the page  or see latest additions again at the bottom of the webpage and find links to a LibGuide which explains in more depth. Please contact InfoHelp desk if you have any questions

Tuesday, 15 July 2014

NAIDOC week 2014 congratulations

NAIDOC week for 2014 ran from 6-13 July.  This year we congratulate JCU Alumni Professor Gracelyn Smallwood.

Professor Smallwood was named NAIDOC Person of the Year (check out this great photo on the awards Facebook page). She is a Townsville local and has had a long involvement in nursing and health as well as Indigenous issues and a similar long association with JCU. On top of her academic and activism work, Professor Smallwood is also a link to one of the traditional owner groups in the Townsville area the Bindal people. JCU students and staff may know her from lectures and welcome to country speeches.

NAIDOC Week celebrations are held across Australia each July to celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander peoples. NAIDOC is celebrated not only in Indigenous communities, but by Australians from all walks of life. The week is a great opportunity to participate in a range of activities and to support your local Aboriginal and Torres Strait Islander community.

JCU will hold NAIDOC celebrations  in September to allow for events to occur when students and staff are in normal semester hours.

The library holds multiple titles around Indigenous Australian topics and one great database for searching for articles is Informit as it contains Australian topics obviously related to Australian Indigenous issues.

Monday, 14 July 2014

Featured new purchases - Townsville

Each week, the Eddie Koiki Mabo Library displays recent purchases in the Learning Commons. This week, we have over fifty new titles on display. Here are five of them:

Systematic Approaches to a Successful Literature Review
By Andrew Booth, Diana Papaioannou, and Anthea Sutton

Reviewing the literature is an essential part of every research project. This book takes you step-by-step through the process of approaching your literature review systematically, applying systematic principles to a wide range of literature review types. Through numerous examples, case studies and exercises, the book covers often neglected areas of literature review such as concept analysis, scoping and mapping.

The book includes practical tools for supporting the various stages of the review process, including;
  • managing your literature review
  • searching the literature
  • assessing the quality of the literature
  • synthesising qualitative and/or quantitative data
  • writing up and presenting data
Systematic Approaches to a Successful Literature Review is essential reading for any student or researcher looking to approach their literature review in a systematic way.

Advocacy: An Introduction
By J. Curthoys and C.N. Kendall

Advocacy: An Introduction is the modern guide to advocacy by two recognised experts. Covering both criminal and civil styles, it concentrates predominately on the 'how to' as opposed to the 'why' aspects of advocacy, as well as showing the interrelationship between the topics.

Adopting a practical approach, the book provides many learning tools to help the reader develop the practical understanding and key skills required for successful legal practice. The practical information is presented within a solid theoretical framework.

Written in plain English, this book is suitable for undergraduates, graduate students and practitioners who would like a practical reference on advocacy.

Challenging Gender Norms: Five Genders Among Bugis in Indonesia (Case Studies in Cultural Anthropology)
By Sharyn Graham Davies

See how gender identities are constructed in a rapidly changing cultural milieu with Challenging Gender Norms: Five Genders Among Bugis in Indonesia. This case study in cultural anthropology explores the Bugis ethnic group, native to the Indonesian island of Sulawesi, which recognizes five gender categories rather than the two acknowledged in most societies. This ethnography presents individuals' stories, opinions, and deliberations and proposes a new theory of gender which incorporates appreciation of variously gendered subjectivities.

Sacred Gifts, Profane Pleasures: A History of Tobacco and Chocolate in the Atlantic World
By Marcy Norton

Before Columbus's fateful voyage in 1492, no European had ever seen, much less tasted, tobacco or chocolate. Initially dismissed as dry leaves and an odd Indian drink, these two commodities came to conquer Europe on a scale unsurpassed by any other American resource or product. A fascinating story of contact, exploration, and exchange in the Atlantic world, Sacred Gifts, Profane Pleasurestraces the ways in which these two goods of the Americas both changed and were changed by Europe.

Focusing on the Spanish Empire, Marcy Norton investigates how tobacco and chocolate became material and symbolic links to the pre-Hispanic past for colonized Indians and colonizing Europeans alike. Botanical ambassadors of the American continent, they also profoundly affected Europe. Tobacco, once condemned as proof of Indian diabolism, became the constant companion of clergymen and the single largest source of state revenue in Spain. Before coffee or tea became popular in Europe, chocolate was the drink that energized the fatigued and uplifted the depressed. However, no one could quite forget the pagan past of tobacco and chocolate, despite their apparent Europeanization: physicians relied on Mesoamerican medical systems for their understanding of tobacco; theologians looked to Aztec precedent to decide whether chocolate drinking violated Lenten fasts.

The struggle of scientists, theologians, and aficionados alike to reconcile notions of European superiority with the fact of American influence shaped key modern developments ranging from natural history to secularization. Norton considers the material, social, and cultural interaction between Europe and the Americas with historical depth and insight that goes beyond the portrayal of Columbian exchange simply as a matter of exploitation, infection, and conquest.

By Fiona Wood

Life? It's simple: be true to yourself.
The tricky part is finding out exactly who you are...

"In the holidays before the dreaded term at Crowthorne Grammar's outdoor education camp two things out of the ordinary happened.

A picture of me was plastered all over a twenty-metre billboard. And I kissed Ben Capaldi."

Boarding for a term in the wilderness, sixteen-year-old Sibylla expects the gruesome outdoor education program – but friendship complications, and love that goes wrong? They're extra-curricula.

Enter Lou from Six Impossible Things – the reluctant new girl for this term in the great outdoors. Fragile behind an implacable mask, she is grieving a death that occurred almost a year ago. Despite herself, Lou becomes intrigued by the unfolding drama between her housemates Sibylla and Holly, and has to decide whether to end her self-imposed detachment and join the fray.

And as Sibylla confronts a tangle of betrayal, she needs to renegotiate everything she thought she knew about surviving in the wild.

A story about first love, friendship and NOT fitting in.

Thursday, 10 July 2014

Off Campus Library Resource Access During Major Systems Outage

We have been working closely with ITR and LearnJCU teams to ensure that electronic library resources are available off campus during the major systems outage planned for this weekend (11-13 July).

Latest Update 15:54 pm 10/07/2014

Summary at this point in time

Available all weekend:

  1. LearnJCU (and its links to scanned readings and electures in Reserve Online)
  2. One Search (but links to Library Catalogue, subscription resources and ResearchOnline@JCU will fail)
  3. Email
  4. Libguides (but links to Library website will fail)
  5. Library Facebook, Twitter, Library News Blog


  1. Links to Reserve Online in LearnJCU (course readings and electures) (some doubt as to whether single sign on from LearnJCU will be able to contact the subnet Masterfile sits on when the firewall is offline)

Not available all weekend

  1. Library Catalogue
  2. Library web site (including the databases page)
  3. ResearchOnline@JCU 
  4. LearnJCU links to ejournal articles in Reserve Online
  5. Reserve Online search interface
  6. Elibrary remote access authentication (when triggered by a link to a resource, e.g. from Libguides, Reserve Online, One Search, Find It @ JCU)
  7. On campus wifi
  8. Group Study Room Bookings
  9. Libserver (librarian chat, forms, archival lists)
  10. GATCF Labs
  11. On campus printing
  12. On campus telephones

Things to remember:

  1. Some things will stop working as early as 5pm Friday 11 July (Password changes)
  2. Some things will work sometimes. Some will work most of the time. IT will turn off things to do maintenance but turn them on again if the next step in maintenance allows them to be turned on and the upgrades have progressed smoothly
  3. It's worth trying to see if the service you want is available at any time, as long as you are prepared for that availability to cease unpredictably
  4. See system outage updates ITR Twitter, JCU Library Systems Twitter

Tuesday, 8 July 2014

Library Social Media

social media
I know you all read this blog regularly to keep up with what is happening at JCU Library, but did you know that there are other ways you can keep in touch?

Facebook us anytime.

Twitter your comments to us and read our observations.

You can also contact us in person, by phone, email, our feedback form or chat to us from 9am to 9pm weekdays and 10am to 5pm on the weekend.

Just look on the library homepage under the One Search box to connect.

Monday, 7 July 2014

Printing outage 9th July 2014

Attention Students. Printing in the libraries and across campus will be disrupted.

This Wednesday 9th of July from 12pm midday to 4pm student printing will be disrupted as an upgrade is done on  printing and related services across the University.

Below is an extract from the ITR news week ending 4th of July 2014.

JCU is in the process of upgrading our Student and Staff Printing/Scanning/Photocopying Service.

To facilitate the installation of the new printers and software in the GATCF Computer Labs, Libraries and other informal student areas where a printing service is available, it will require a disruption to the current printing service used by students on the Townsville and Cairns campus.

Who is Affected: All students sending print jobs to student printers on the Townsville and Cairns campuses

Service Affected:  Printing Services

When: Wednesday 9th July 2014, 12pm to 4pm

Description: This upgrade will provide an improved service for students but does result in some changes to your current print account.
  1. Any print balance from Copyprint will be transferred over to the new JCU Printing system.
  2. You will be able to view your print jobs and print balance from Print Accounting within Computing on StudentsOnline.
  3. Personal laptops will now need to reconnect to the new print servers.

What do I need to do?   For more information regarding connection to the print Queues, costs or print functions, see information about new Printing Service which will be made available at  from 4pm on Wednesday the 9th July.

Featured New Purchases - Townsville

Each week, the Eddie Koiki Mabo Library displays recent purchases in the Learning Commons.  This week, we have over fifty new titles on display.  Here are four of them:

The True History of Chocolate by Sophie Coe and Michael Coe

True History of Chocolate cover image
Tracing the 3,000 year history of one of the world's most popular confections, from the Mexican jungles to Switzerland and beyond, Coe and Coe explore chocolate through archaeology, socioeconomics, botany, ethics, and neuroscience.  This fascinating history is sure to give you a better and deeper understanding of cocoa and its products.

Micro Monsters with David Attenborough

David Attenborough's iconic voice narrates this visually stunning series about some of the most successful animals on the planet. Jaw-dropping and occasionally stomach-churning, this nine-part series covers how arthropods live, eat, reproduce, and survive in a hostile world.

The First Third by Will Kostakis

A painfully funny yet poignant contemporary Australian story for young adults, The First Third is the witty sophomore novel from Will Kostakis, sure to appeal to fans of Nick Earls and Melina Marchetta.
First Third Cover image
Life is made up of three parts: in the first third, you're embarrassed by your family; in the second, you make a family of your own; and in the end, you just embarrass the family you've made.
That's how Billy's grandmother explains it, anyway. She's given him her bucket list (cue embarrassment), and now, it's his job to glue their family back together.
No pressure or anything.
Fixing his family's not going to be easy and Billy's not ready for change. But as he soon discovers, the first third has to end some time. And then what?
It's a Greek tragedy waiting to happen.

The Gods of Wheat Street

With a supremely talented cast of Australian actors, this six-part series was first broadcast on ABC in April and May 2014, and tells the story of the Freeburn clan. Odin Freeburn, head of the family, is being pulled in all directions as he tries to keep his family together. Odin has one brother in jail, another brother is in love with the daughter of the family enemy and his wife has run away to the city leaving him to raise their two daughters. To complicate matters, his employer has just died, his sister-in-law is in love with him and the spirit of his mother Eden has come back on a mission to protect the important destiny of the Freeburn family line.

Friday, 4 July 2014

Need Block Mode help

Walking around Townsville campus, it has the feel that it is in hibernation for North Queensland's not so cold winters and the midyear break between JCU Australia academic semesters, but this is not correct. JCU is open for business and all your regular services are still there and classes, exams, and research is still happening.  If you get stuck, come to the library InfoHelp desk for assistance. You can also  call or email us as well. We will help you to get in touch with staff in IT support, Learning Skills, International student support and enrollments.

At the library we have lots of new international students and some early bird Australian students wandering around. There are also continuing post-graduates, undergraduate and diploma students doing block modes or studying for supplementary exams or finishing their assignment extensions. And lots of visiting non-JCU schloars doing research.

The Library at Cairns and Townsville  is open for business and there are three key academic services located in our building
  1. The library staff for how to reference, finding books and articles, basic IT help like join the wireless
  2. IT staff for IT help you can email or call them and you may be referred for a face to face meeting 47815500
  3. Learning Skills Staff (also called TLD, Learning Advisors) who can help your time planning, writing, notetaking and a range of academic and learning skill advice
Some common questions at this time of year
  • Referencing assistance for assignment
  • Help setting up wireless/wifi connection
  • Need to speak to enrollments and admissions and can't find them 
  • Need help with assignment writing
  • I'm lost I need to speak to
  • I'm confused about a university process
  • Places to eat
  • Password changes
  • I want to scan and email something

Soccer and Tennis at the same time!

It is hard to escape knowing that the Soccer World Cup and Wimbledon Tennis Championships are on at the moment. If watching the athletes battle it out has inspired you to improve your performance, you may like to look at the range of soccer and tennis resources at JCU Library.

Science and Soccer is a recent e-book for soccer players and the Sports Biomechanics Journal has devoted Vol. 12, Issue 1 to tennis. SportsDiscus is a great database to look in for general resources. Remember you can broaden your search results using "football" as well as "soccer" as keywords.

Wednesday, 2 July 2014

New version of One Search in July

A new version of One Search, the Library’s handy web discovery search tool, will go live during the week of  the 7th July 2014. 

New and enhanced features include:
  • Display on any screen size
  • Topic Explorer will display definitions and encyclopaedic entries for popular search terms sourced from Library resources including Credo. Links to any relevant Libguides and related topics will also display
  • Automated Query Expansion translates common usage terms into their technical equivalents e.g, a search for heart attack will draw in results for myocardial infarction while still giving the user the option to not use the suggested term
  • Content Spotlighting returns search results for news and images if available
  • New Discipline facet can be used to limit results to a particular discipline
  • Where relevant searches will trigger:
    • Recommendations for specialist databases
    • Non-research online resources from study skills to library opening hours
    • Links to JCU Scholar Profiles
The new version will assist students and staff to find relevant information resources from JCU library collections.